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660 Hillcrest Rd, Lilburn, GA 30047

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660 Hillcrest Rd, Lilburn, GA 30047

Split supply lines and sudden leaks near Lilburn

Burst Pipe Water Damage in Lilburn, GA

Did a pipe split, and is water still running? Burst pipe damage in Lilburn, GA can spread behind drywall and under flooring as well as across it. Close the main valve if it is within reach and dry, then call (678) 835-3780 and name the room where water first appeared.

Call (678) 835-3780
Dripping copper elbow joint inside an opened wall, lit by a flashlight

Step back and get help if

  • Water reaching a light, a socket or the panel box: nobody goes in, and 911 is the call if anything sparks.

  • The ceiling below the leak droops or bulges: nobody stands under it. If it begins to come down, get out and dial 911.

  • The flow will not stop and the water keeps rising: leave the house and call the water utility, 678.376.7000 in Gwinnett County or 770-270-6243 in DeKalb County.

  • Gas odor around the water heater or a damaged pipe: get outside first. From the sidewalk, 911 or the Atlanta Gas Light leak line (877.427.4321) will both do.

Local numbers and facts

  • Gwinnett's water department says the temperature does not often drop below freezing here, but even tiny cracks can let out hundreds of gallons of water a day. Its cold-weather steps: cover spigots when the temperature drops below 32 F, wrap exposed pipes in basements and crawl spaces, and put a blanket on the water heater.

  • At the street meter, the shutoff is a curb stop. The county says to turn it clockwise with pliers until the holes line up. Finding it on a dry afternoon beats hunting for it in a puddle.

  • Tucker is in DeKalb County. The county's public works page names 911 for immediate dangers and gives Watershed Management, 770-270-6243, for main breaks.

What changes the size of a burst-pipe job

Prices are not on this site. The size of the job follows a few facts. How long the pipe ran. How many rooms and floors got wet. Whether the ceiling below took water. Whether drywall, insulation and flooring were soaked. The pipe repair itself is plumbing work, and the water damage after it can be a separate job.

What people ask before they call

How serious is a burst pipe, from 1 to 10?

Eight to ten: water that will not stop, water near wiring, or a ceiling that sags. Get clear, dial 911 for shock or collapse, and phone the water utility about the main. Four to seven: the flow is off but walls or floors are wet, so call (678) 835-3780. One to three: a slow drip into a bucket.

Where do I find the shutoff?

Gwinnett's freezing-weather page names two places. One is the main shutoff valve, which it says to close when pipes freeze. The other is the curb stop at the meter, turned clockwise with pliers until the holes match.

How much water can a small crack release?

Gwinnett's water department puts it bluntly: a hairline crack can pour out hundreds of gallons of water in a day. The county's leak page adds that a toilet that never stops running can waste 200 gallons or more daily.

Do pipes split when freezing is rare?

Rare is not never. The Atlanta airport station averages about 36 nights a year at or below 32 F in the 1991-2020 normals, and 12.8 of them land in January. Gwinnett's page calls freezing uncommon here, and cracks still happen.

What do I keep for the insurance company?

Georgia's insurance office suggests shooting photos or video before any patch-up work, saving receipts, and holding on to damaged items for the adjuster. It also advises waiting for the insurer's inspection before permanent repairs. What a policy pays is the insurer's call.

Does burst pipe cleanup cover Tucker and Snellville too?

Yes. Lilburn, Tucker and Snellville are all covered. The pages for water damage in Tucker and water damage in Snellville list local water utility numbers. Say where the pipe split and call (678) 835-3780.

Shut off, photograph, then call

  1. 1

    Close the main valve if you can reach it from a dry spot.

  2. 2

    Stay clear of any wet outlet, light or panel.

  3. 3

    Photograph the pipe, the wet walls and the floor before anything is moved.

  4. 4

    Call (678) 835-3780, naming the room where water first appeared and how long the pipe ran.

  5. 5

    Keep receipts for anything you buy or move.

A few freezing nights, a lot of damage

In Atlanta's 1991-2020 normals, January logs 12.8 nights at 32 F or colder. Nights at 20 F or colder are far rarer, 2.5 in January and 0.6 in December, and zero from April through November. Gwinnett's list includes dripping a faucet overnight and opening cabinet doors when temperatures dip below 32 F.

Plumbing work and the paperwork around it

A new water line, a replaced heater or opened walls can each bring a city office into the picture. The offices for Lilburn, Tucker and Snellville, and the state's contractor facts, are on choosing a contractor.

Keep the address, the wet room and the flooring type handy, then call (678) 835-3780. For a rental, contact the landlord or property manager first.

Call (678) 835-3780

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Checked 1 Nov 2026

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