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660 Hillcrest Rd, Lilburn, GA 30047

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660 Hillcrest Rd, Lilburn, GA 30047

Washers, water heaters and hoses near Lilburn

Appliance Leak Damage in Lilburn, GA

Is water pooling behind the washer, under the water heater or around the dishwasher? Appliance leak damage in Lilburn, GA can reach the subfloor and the wall behind the machine. Shut the supply valve if you can reach it dry, then call (678) 835-3780.

Call (678) 835-3780
Technician kneeling at a washer's leaking hose, water on the laundry room floor

Step back and get help if

  • Water reaching the plug, cord or outlet behind a machine: do not touch any of it, and dial 911 for a burning smell or sparks.

  • A gas water heater and gas in the air: walk out of the house, then use 911 or Atlanta Gas Light's leak line, 877.427.4321, from the yard.

  • A water heater tank that bulges, hisses or sprays hot water: keep everyone away from it, and dial 911 if scalding water or steam is escaping.

  • A valve that will not close while water keeps running: leave it and phone the water utility, 678.376.7000 in Gwinnett County or 770-270-6243 in DeKalb County.

Local numbers and facts

  • For leak checks, UGA Extension's checklist points at the supply lines to the water heater and washer. It also recommends a drip pan beneath the water heater, emptied and cleaned regularly.

  • Gwinnett's freezing-weather page includes a water heater blanket in its cold-weather list. For hidden leaks, the county's meter test runs two hours with every tap and machine idle, and the steps are in the leak-finding guide.

What changes an appliance-leak job

Nothing on this site names a price. The size of the job depends on how long the leak ran, how many layers of floor are wet, whether water got into the wall behind the machine or the cabinet beside it, and whether the room below is affected. The appliance itself is a separate repair or replacement.

What people ask before they call

How serious is an appliance leak, from 1 to 10?

Eight to ten: water at a plug or outlet, gas in the air near a water heater, or a tank that hisses. Get clear and dial 911. Four to seven: the supply is off but the floor or wall is wet, so call (678) 835-3780. One to three: a weeping hose, worth a photo and a daily look.

What if the outlet behind the machine is wet?

Stay back. Georgia's insurance office says electrical current travels through water, and that some appliances, television sets among them, can still shock after being unplugged. The CDC warns against touching a power switch or electric tool while standing in water.

How do I check a toilet for a silent leak?

Gwinnett's leak page says to drop a teaspoon of food coloring into the tank, skip the flush and wait 30 minutes. Color in the bowl means a leak. It adds that a toilet running constantly can waste 200 gallons or more a day.

Where do slow leaks hide?

UGA Extension's checklist names the water heater and washing machine lines, plus the pipes around sinks, tubs, the refrigerator, the dishwasher and the showers. Peeling paint or discoloration nearby can point to moisture.

Can the water meter help find one?

Yes. Gwinnett's test has everyone stop using water for two hours, with machines left connected but idle, and then compares two meter readings. A changed readout points to a leak somewhere.

Is appliance leak work offered in Tucker and Snellville too?

Yes, Lilburn, Tucker and Snellville are covered. See water damage in Tucker and water damage in Snellville for local utility numbers. Name the appliance and the room, then call (678) 835-3780.

Steps behind the machine

  1. 1

    Look at the floor around the outlet. If it is wet, stay back.

  2. 2

    Close the supply valve to the machine if you can reach it dry.

  3. 3

    Photograph the hose, the valve and the floor.

  4. 4

    Note the appliance's age if you know it.

  5. 5

    Call (678) 835-3780 with the room, the appliance and how long the leak may have run.

Water heaters in winter

Nights at 32 F or colder add up to about 36 a year in Atlanta's 1991-2020 normals, and January alone has 12.8 of them. Gwinnett's cold-weather list adds a water heater blanket and open cabinet doors on cold nights. A yard in Lilburn may run warmer or colder than the airport.

Water heaters and the city office

Water heater replacement shows up as a permit item on all three city offices' pages. The details, plus the state's contractor facts, are on choosing a contractor.

Keep the address, the wet room and the flooring type handy, then call (678) 835-3780. For a rental, contact the landlord or property manager first.

Call (678) 835-3780

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Checked 1 Nov 2026

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